Each year Atlas Systems sponsors the International ILLiad Conference in Virginia Beach. This year there were close to 400 attendees from six countries, including Egypt, Japan, the UK, Canada, and Singapore. Representatives from Atlas, OCLC, Reprints, and the Copyright Clearance Center were on hand to meet, present, and converse. In terms of the work of our unit, there is no better conference to attend; it’s a total immersion into the world of resource sharing and the product that runs it. Sessions are focused on how to use the system more efficiently, how to deliver better service, and how to better manage to create time and cost savings. The setting is dynamic and includes conversation both ways. There is no better venue to raise issues to a larger scale and create change.
Three DD-ILL staff presented posters: Terry Palacios-Baughman presented on how she has transformed her student operation to be much more efficient and self-managing, and Erika McNeil and Stan Huzarewicz presented on serving students with disabilities using ILLiad. The poster session was over two hours long and we literally had lines of people who wanted to talk with us about what we’re doing. One comment from someone who talked with Terry: “If there was one thing that made this conference worth going to, it was this.”
The keynote, “Is Your Library Visible?,” was given by Eric Miller, from Zepheira, who is leading efforts to apply advanced Web architecture and linked data principles to help libraries organize disparate materials in order to solve real-world problems. He recently founded Libhub, an initiative that focuses on raising the visibility of libraries on the Web.
There were many conference sessions to choose from. Leadership in Resource Sharing focused on using data to demonstrate our impact, exposing gaps, and expanding the kind of information we offer that can be useful to others in an organization. Attendees of this presentation were interested to learn of our recent experience with Tableau.
Textbooks and ILL related one institution’s experience with moving from “no textbooks” to “any textbook.” This new service philosophy significantly impacted the way patrons viewed the library, and their process became much less mediated.
There was an update meeting led by OCLC and Atlas Systems that related what’s new in this summer’s ILLiad update. Exciting to those in resource sharing: an Addon to place British Library requests that includes real time availability, new options in “days to respond,” improvement in the IFM process, and more. This was followed by an open floor discussion of the upcoming changes and attendees were offered an invaluable opportunity to ask questions and provide comments and feedback before official implementation.
There was a lot of fun to be had in What Would *You* Do? ILL Best Practices for Worst-Case Scenarios. From the traditional “my cat ate it,” and “we have bedbugs” to “I left my book on a mountain in Tibet, can I have another copy?” and “they burned the book we mailed back to your country at the border,” everyone had a story.
One session previewed a new ILL cost calculator that is coming soon, building upon a cost study that we participated in several years ago with folks from Kansas and Las Vegas. We will be an early adopter of the study which will allow us to enter and compare costs in real time. This project is being led by OCLC Research in collaboration with SHARES partner institutions. We will be able to enter data yearly, compare our costs with other institutions, track changes, simulate changes we might make in joining a consortium or acquiring a piece of equipment, run reports, and so on.
Bucknell gave a talk ILLiad, GIST, and EBL: How Bucknell University’s PDA + DDA Collection Development Model Gives Patrons What They Want, While Saving the Library Hundreds of Thousands of Dollars a Year. They cancelled their print approval plan and automatic shipments and moved to a completely patron-driven acquisitions monograph collection development policy. GIST is free and open source, and merges and streamlines Acquisitions and ILL request workflows using ILLiad, leveraging systems to do more work while reducing the staff time necessary to make informed decisions and process materials. Originally part of New York’s IDS project, the toolkit is now in use at institutions all over the country, such as Maryland, Michigan, Oregon, Missouri, Texas, Virginia, etc. Here’s a link to their paper. More information on GIST can be found here: http://www.gistlibrary.org/illiad/#.VRBYrvnF98E.
Let’s Play Nice: Shared Server 101 offered detailed information about the ILLiad Customization Manager settings and provided caution regarding partner site settings in a shared ILLiad environment. The information will be very pertinent in regard to potential changes to UConn Health’s adoption of ILLiad as a satellite to Storrs.
We took advantage of having representatives from Atlas and OCLC to discuss various transitions we’re going through right now, as well as to talk about potential enhancement requests with ILLiad WebCirc. Also significant to our unit, I met with Yale’s Associate Director for Resource Sharing and Reserves and we came to an agreement of reciprocity.
It was all this and more. This was my first time to this particular conference, and I’m still having conversations that were begun there. There’s a world of information and possibility in this gem of a conference.