Computers in Libraries 2015, Washington DC

"Libraries need to be co-creators of the community’s goals and dreams."

In the spirit of one of the sessions I attended, I will make this personal.   Not all of the conference take-a-ways can be defined by the conference program, or even found in the videos that appear on the conference webpage after the fact.  To be sure, the content of the sessions were interesting and often brought about things that I hadn’t anticipated being important, but the conversations between sessions, and at dinner were just as important as the content of the sessions.

Most useful sessions for me:

Customer Development M.J. D’Elia, Head, Learning & Curriculum Support, McLaughlin Library, University of Guelph.  M.J. presented a model based on techniques of startup companies.  In this model, assumptions of the service provider are tested as users give valuable information, either directly, or indirectly, that identifies their real needs.  This model helps to set expectations at the beginning, and to get valuable insight from early adopters.  It allows service providers to keep an eye open for indicators of  success from the customer’s perspective, making pivots in different directions easier when off track, and allows managers to better support growth based on the results of evaluations.  Asking the right questions is key.  One question might be; “Were there enough computers?”  A follow up question might be; “How important was that to your satisfaction of the service?”  The slideshow from that session can be found here.  (This has already been something I have used for the video editing training service that we will be offering in WB and GH.)
http://www.slideshare.net/mjdelia/intro-to-customer-development-for-libraries
http://conferences.infotoday.com/documents/219/D201_DElia.pdf

Impact Measures Moe Hosseini-Ara, Director, Markham Public Library.  Moe talked a great deal about connecting to the operational, and strategic goals of the larger organization.  He also talked about making the statistics relevant to these goals, and in using statistics to tell a story that is both representative of the work, and meaningful.  The goal is to collect and communicate the right statistics, which also means not collecting statistics that are no longer working toward the changing goals of the organization.  (This will be useful for the video editing training service that we will be offering in WB and GH.)
http://s.uconn.edu/moelogicmodel

Video Streaming Tips & Learnings Marcus Ladd, Special Collections Digital Librarian, Miami University Elias Tzoc, Digital Initiatives Librarian, Miami University.  The presenters talked about Kaltura http://corp.kaltura.com/   Pointed to an article, admittedly dated, called “Video use and Higher Education” http://s.uconn.edu/videouseandhighered  (This talk was useful to the video editing training service that we will be offering in WB and GH.)

Community Librarian… Shelley Archibald Community Librarian, Technology Burlington Public Library.  Shelley talked about engaging diverse groups in community building.  She wrote, “Libraries need to be co-creators of the community’s goals and dreams.”  (This gave me some ideas to enhance a class I plan on teaching with the OLLI program in Waterbury Spring 2016.)

Storytelling: Diane Cordell, Consultant and Writer, CyberSmart Education Company.  (This gave me some ideas to enhance a class I plan on teaching for the OLLI program in Waterbury Spring 2016.)

Other Good Stuff:

Search tips: by Mary Ellen Bates, Bates Information Services, Inc.
http://conferences.infotoday.com/documents/219/A101_Bates.pdf

Building Community Partnerships: Melissa Christakos, Coordinator of Reference Services, Chesapeake Public Library.  Melissa got me thinking about how to use a Memorandum of Understanding.  (This has already been something I have used for the video editing training service that we will be offering in WB and GH.)

I attended other presentations on metrics, and a few on webapps that were quite informative, and provided many links.  Look for those in the links to the presentations below.   I’ll look through some of my other notes, and will post a reply here if there is anything else that really stood out as noteworthy.

Links to many CIL presentations:

http://computersinlibraries.infotoday.com/2015/Presentations.aspx
http://www.librarysummit.com/DC2015/Presentations.aspx

 

 

 

International ILLiad Conference 2015

Each year Atlas Systems sponsors the International ILLiad Conference in Virginia Beach. This year there were close to 400 attendees from six countries, including Egypt, Japan, the UK, Canada, and Singapore.  Representatives from Atlas, OCLC, Reprints, and the Copyright Clearance Center were on hand to meet, present, and converse.  In terms of the work of our unit, there is no better conference to attend; it’s a total immersion into the world of resource sharing and the product that runs it.  Sessions are focused on how to use the system more efficiently, how to deliver better service, and how to better manage to create time and cost savings.  The setting is dynamic and includes conversation both ways.  There is no better venue to raise issues to a larger scale and create change.

Three DD-ILL staff presented posters: Terry Palacios-Baughman presented on how she has transformed her student operation to be much more efficient and self-managing, and Erika McNeil and Stan Huzarewicz presented on serving students with disabilities using ILLiad.  The poster session was over two hours long and we literally had lines of people who wanted to talk with us about what we’re doing.  One comment from someone who talked with Terry: “If there was one thing that made this conference worth going to, it was this.”

The keynote, “Is Your Library Visible?,” was given by Eric Miller, from Zepheira, who is leading efforts to apply advanced Web architecture and linked data principles to help libraries organize disparate materials in order to solve real-world problems.  He recently founded Libhub, an initiative that focuses on raising the visibility of libraries on the Web.

There were many conference sessions to choose from.  Leadership in Resource Sharing focused on using data to demonstrate our impact, exposing gaps, and expanding the kind of information we offer that can be useful to others in an organization.  Attendees of this presentation were interested to learn of our recent experience with Tableau.

Textbooks and ILL related one institution’s experience with moving from “no textbooks” to “any textbook.”  This new service philosophy significantly impacted the way patrons viewed the library, and their process became much less mediated.

There was an update meeting led by OCLC and Atlas Systems that related what’s new in this summer’s ILLiad update.  Exciting to those in resource sharing: an Addon to place British Library requests that includes real time availability, new options in “days to respond,” improvement in the IFM process, and more.  This was followed by an open floor discussion of the upcoming changes and attendees were offered an invaluable opportunity to ask questions and provide comments and feedback before official implementation.

There was a lot of fun to be had in What Would *You* Do?  ILL Best Practices for Worst-Case Scenarios.  From the traditional “my cat ate it,” and “we have bedbugs” to “I left my book on a mountain in Tibet, can I have another copy?” and “they burned the book we mailed back to your country at the border,” everyone had a story.

One session previewed a new ILL cost calculator that is coming soon, building upon a cost study that we participated in several years ago with folks from Kansas and Las Vegas.  We will be an early adopter of the study which will allow us to enter and compare costs in real time.  This project is being led by OCLC Research in collaboration with SHARES partner institutions.  We will be able to enter data yearly, compare our costs with other institutions, track changes, simulate changes we might make in joining a consortium or acquiring a piece of equipment, run reports, and so on.

Bucknell gave a talk ILLiad, GIST, and EBL: How Bucknell University’s PDA + DDA Collection Development Model Gives Patrons What They Want, While Saving the Library Hundreds of Thousands of Dollars a Year.  They cancelled their print approval plan and automatic shipments and moved to a completely patron-driven acquisitions monograph collection development policy.  GIST is free and open source, and merges and streamlines Acquisitions and ILL request workflows using ILLiad, leveraging systems to do more work while reducing the staff time necessary to make informed decisions and process materials.  Originally part of New York’s IDS project, the toolkit is now in use at institutions all over the country, such as Maryland, Michigan, Oregon, Missouri, Texas, Virginia, etc.  Here’s a link to their paper.  More information on GIST can be found here: http://www.gistlibrary.org/illiad/#.VRBYrvnF98E.

GIST Workflow

Let’s Play Nice: Shared Server 101 offered detailed information about the ILLiad Customization Manager settings and provided caution regarding partner site settings in a shared ILLiad environment. The information will be very pertinent in regard to potential changes to UConn Health’s adoption of ILLiad as a satellite to Storrs.

We took advantage of having representatives from Atlas and OCLC to discuss various transitions we’re going through right now, as well as to talk about potential enhancement requests with ILLiad WebCirc.  Also significant to our unit, I met with Yale’s Associate Director for Resource Sharing and Reserves and we came to an agreement of reciprocity.

It was all this and more.  This was my first time to this particular conference, and I’m still having conversations that were begun there.  There’s a world of information and possibility in this gem of a conference.

A visit to CRL-LARRP: Representative Trip

CRLlogoHi all,

In this installment of Marisol’s representative travel here is my report of my trip to CRL (Center of Research Libraries) to attend my first Executive Committee meeting of CRL-LARRP (Latin Americanist Research Resources Project)

LARRP, part of CRL’s Global Resources Program**, “is a consortium of research libraries that seeks to increase free and open access to information in support of learning and scholarship in Latin American Studies. It mobilizes collaborative activities among individuals and organizations on a global scale but focuses on relationships within the academic library community.”

As part of my new role as a Member-at-large, I attended LARRP business meeting at CRL’s headquarter in Chicago to discuss the new initiatives, new working groups and revise several proposals for funding to be submitted later this year to the membership for vote.

Last year the membership voted for new by-laws and the LARRP Exec Board put forward a new planning document to map out the new directions for the consortium, with a bigger emphasis to support Open Access (OA) Initiatives. So, the first part of the meeting was to official welcome the new chairs of these new (and old) working groups, and to discuss next steps for each groups. The new working groups are:

  • The Collections and Analysis Working Group [charge is to] improves the scholarly experience through targeted activities to gather and analyze data, and to launch follow-on collaborative initiatives.
  • The Digital Initiatives Working Group [charge is to] encourages the production of digital resources on Latin America
  • The Resource Discovery Working Group [charge is to] facilitates the visibility of research resources for Latin America. This group liaises with content aggregators, discovery tool providers, and other information creators for the benefit of the Latin Americanist research community.

We also listened to a report from CRL about several projects in the making such as the digitization of “a portion of its [CRL] archives… [to] establish an open web repository representing ten nations in the Middle East and Sub-Saharan Africa where the integrity and survival of these government documents is known to be threatened.” LARRP hopes to focus its efforts to add to this new initiative by increasing the presence of Latin American countries in this project.

The second part of the meeting was to review several funding proposals to make sure that these proposals support the main mission of LARRP to make Latin American materials freely accessible. The proposals ranged from traditional digitization and microfilm projects to a proof of concept pilot project for making OA ebooks available through a commercial vendor. Although not all proposals were approved for voting, the conversations about each proposal and how they support LARRP main mission was quite enlightening and I felt I learned a lot by being part of this conversation. I am also happy that I was able to contribute in the discussion about the OA eBooks pilot project thanks to our experience here at UConn with our own PDA pilots.

I feel honored to be part of LARRP in this new capacity and continue representing UConn Libraries in this very important organization.


**: The other Global resources projects are:

  • AFRINUL: Cooperative African Newspapers Project
  • CIFNAL: Collaborative Initiative for French Language Collections
  • DSAL: Digital South Asia Library
  • GNARP: German-North American Resources Partnership
  • HRADP: Human Rights Archives and Documentation Program
  • ICON: International Coalition on Newspapers
  • TRAIL: Technical Report Archive & Image Library)

Ninja Strategies & Labyrinthine Travels in Librarianship

As a member of the Research & Access Services Pedagogies and Online Objects Workgroup, I attended a Continuing Education session co-sponsored by The Massachusetts Health Science Libraries Network and Western Massachusetts Health Information Consortium on Friday, September 26th, in Holyoke. Rebecca Blanchard, PhD, Med, Director of Medical Education and Research at Baystate Health presented a lively session on using stealth strategies for teaching. She described how we can teach our faculty members or staff, as well as students by capturing the “opportunistic teaching moment” without their even realizing that is what is taking place. Since Ninjas were known for their stealth, she entitled her session “Ninja Teaching: Stealth Strategies to Conquer Any Teaching Scenario.”
Dr. Blanchard’s presentation focused on important aspects of working with adult learners. Emphasis was on incorporating their past experience, while keeping it relevant, allowing the learner to be self-directed and respecting them as individuals. The skills that we frequently use in a reference interview or consultation to determine the real question that we need to answer were very relevant to this session. The emphasis was on providing learner-centered, engaging instruction.
The learner has things that they know, things that they know that they don’t know and things which they are unaware that they don’t know. Ideally, we would like to move some of those unknowns to the known from both of those last categories. To find out what those unknowns are, we need to “diagnose the learner” by listening to their perceived needs and setting realistic expectations. The needs of the learners are beyond what they realize. There will always be barriers, such as time constraints. We can encourage self-reflection and self-direction by highlighting the bigger picture and drawing on their past experiences.
Periodically, Dr. Blanchard broke us into pairs to discuss different scenarios including 1:1 teaching and small and large group teaching. In the process, we used think-pair-share and role playing. We discussed the differences between the scenarios, what goes well and the challenges of working with each scenario.
Some of the ideas which came out of the session are the following. In the case of 1:1 teaching, establishing the context, using hands-on application, relating past experience and working together with the learner using a positive approach are techniques that work well. Challenges include the learner who is overwhelmed or the unrealistic learner who expects an exact answer to their question. In the small group scenarios, looking for a common goal or interest in the group, monitoring the group dynamics, or using a sample case to explain something are useful techniques. Learners may have different attitudes and goals. In a small group you may want to pair someone who is more familiar with the topic or process with someone who is less familiar. Challenges include a more formal setting, that learners have different levels of knowledge or experience, and making sure that they understand why we are all there. Adapting the Ninja Teacher strategies to large groups is more difficult. Try to meet them where they are indicating that we are in this together. Identifying one project or person and have the entire group contribute suggestions is a good strategy when you cannot individualize to all. Active learning strategies can include iClickers, videos, debates, role-play or Jeopardy to help determine if they understand the material. Frequent polling is helpful in a large group. Often our best teaching is accomplished by being a supportive listener and setting realistic expectations within the context.
The second part of the program was “The Use of Labyrinths in Stress Reduction.” It was presented by Donna Zucker, RN, PhD, FAAN, from the University of Massachusetts, School of Nursing. She gave a history of labyrinth use to increase memory and improve learning. You cannot get lost in a labyrinth, unlike in a maze. A labyrinth is a metaphor for the twists and turns in life. Dr. Zucker has worked with the Sheriff’s Office of Hampshire County, where she has helped develop a labyrinth walking curriculum at the county jail. Currently she is completing a labyrinth walking study in high stress library environments. Dr. Zucker also introduced the Sparq Meditation Labyrinth, a portable, projected labyrinth which allows the user to select from a variety of culturally significant patterns. Labyrinth walking has been linked to decreased blood pressure and stress and improved quality of life.

Cultural heritage and Diversity: Report on what I did at SAA this past August 2014

This year I didn’t attend the Society of American Archivists (SAA) annual meeting per se, but I attended several meetings and events as part of my official duties as a committee member, as part of what we called the official business side of annual meetings.

I have been a member of SAA for many years (since 1999) and the past 4 years I have been a member of the Cultural Heritage Working Group (CHWG), who charge is:

[to] take the lead in fostering discussion, clarifying issues, and investigating a range of alternative approaches to managing, preserving, and providing access to cultural heritage, given the rights and responsibilities of cultural groups and stakeholders and archivists’ interest in providing equal and open access to all.

In the last 4 years I had the opportunity to be the co-chair of the group (2011-2012) and the online communication point person (2013-2014). This year was my last year as a member so I attended the working group business meeting to finalize tasks given to me last year which included creating an online presence in Facebook and Twitter and to provide a case study based on my experience with the Puerto Rican Civil Court Documents collection that we were able to digitize with the support of CRL-LAMP and the great staff of the digital project team, specifically Michael Bennett. During this year meeting, the new chair, Jennifer O’Neil, focused the discussion on the next steps for the group: gathering case studies that showcase good strategies to better serve cultural heritage collections (e.g. how to balance access to materials with restrictions requested by the creators of these cultural heritage collections); developing best practices and establishing collaboration with other groups such as the education/curriculum committee to further the knowledge of cultural heritage archives issues among the membership.

In addition of attending CHWG meeting, I was invited to speak on a panel sponsored by ARL-SAA Mosaic Scholarship program. This is a new program that got funded thanks to a “$487,652 grant from the Institute of Museum and Library Services (IMLS) Laura Bush 21st Century Librarian Program.” There mission is to:

The ARL/Society of American Archivists (SAA) Mosaic Program promotes much-needed diversification of the archives and special collections professional workforce by providing financial support, practical work experience, mentoring, career placement assistance, and leadership development to emerging professionals from traditionally underrepresented racial and ethnic minority groups. An important objective of the program is to attract and retain individuals who demonstrate excellent potential for scholastic and personal achievement and who manifest a commitment both to the archives and special collections profession and to advancing diversity concerns within it.

I was asked to share my experience as a minority archivist/librarian in SAA and provide my advice on what to do to get their voices heard and foster change in the organization. This was a great experience since the panel was populated with a cross-section of the most inspiring people who shared their life experience in the organization to these graduate studies pursuing careers in archives, special collections or related fields.

Honduras Archivists

A wonderful lunch with LACCHA members and three presenters from Honduras: Nilda Lizeth López Fernandez (far right), Dilcia Mayela Valle (middle right), and Alexander Flores (far left). In addition, in attendance, Theresa Polk (near left), Marisol Ramos, Beatrice Colastin Skokan (standing-right); Natalie Bauer (taking the picture)

Finally, I attended a lunch sponsored by LACCHA (Latin American and Caribbean Cultural Heritage Archives) roundtable to meet and exchange ideas with several archivists from Honduras that presented later that week at the LACCHA roundtable meeting. This was an event that I helped coordinate but this year the roundtable meeting was changed from Wednesday to Friday so I couldn’t attend their meeting (the first time ever since I helped established this group in 2008). I was grateful for having this great opportunity to meet face to face and exchanged ideas with our colleagues from Honduras and learned the similarities between their work and ours.

Although this year I didn’t stay for the annual conference, as you can read there is a lot of work done even before an annual conference started. Most of the work done by committee, working groups and roundtables happen prior to the opening ceremony and I am happy that this year I was able to attend very productive meetings and events!

IDS Conference (Resource Sharing)

Joe Natale recently participated in a presentation at the annual IDS Project Conference this year in Syracuse. His presentation covered UCONN’s role in RapidILL’s pilot of the RapidR program, the borrowing and lending of returnable materials among 5 participating BLC libraries.

He also attended sessions that covered upgrade announcements for ILLiad 8.5.x later this year and enhancing ILLiad web pages for users.