The task force to review and propose changes to our help services has been amended based on feedback from staff.  The new charge is as follows:

Library Help Service Task Force

Charge

The Library Help task force is charged to examine and document “help” service models in all forms as they currently exist within the Libraries.  The task force will gather data from library units that provide assistance  – whether internally to library staff, or externally to library patrons – to better understand the current state of help service practices, including current access points, the nature of questions, and factors that facilitate or hamper providing help within the libraries.

Providing assistance to library users and staff in a seamless and transparent way is critical to the library’s viability and is central to the library’s mission.   The proposed task force will document our current models to provide data for future discussion on creating a sustainable, comprehensive library service model.

The task force will prepare documentation on the current state of library help services for the Vice Provost’s Council by March 14, 2014

Task Force Members:

• Kate Fuller will serve as task force leader (UE)
• Representatives from CRI, ITS, RCL, ILL, and LRS

Joel Atkinson                (CRI)
Nancy Dryden              (RCL)
Alice Fairfield               (LRS – ERM)
David Hicking               (ITS)
Stan Huzarewicz           (ILL)
Rick O’Toole               (ITS)

More information can be found on their Ibis site at https://ibis.lib.uconn.edu/teams/olh/default.aspx